Security is one of the top concerns in today’s hospitality industry. This course provides the background you need to be informed about the security issues and practices that affect your property every day. Topics include the physical security of the property, asset protection, guest protection, security equipment, emergency management and procedures, OSA requirements, and more. Exhibits, sample forms and documents, and links to safety and security Web sites make this course practical and relevant.
Course Description: This course explains the issues surrounding the need for individualized hotel security programs, examines a wide variety of security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues, and outlines OSHA regulations that apply to lodging properties.
Objectives: At the completion of this course, students should be able to:
- Explain the importance of a comprehensive approach to risk management and outline the business case for managing risk.
- Discuss the security and safety responsibilities of hotels.
- Describe the American legal system, define basic legal terms, and explain a hotel’s duty to exercise reasonable care in relation to its guests.
- Explain the key issues in developing and setting up a hotel security program.
- Identify slip, trip, and fall risks in hotels, describe hotel fire risks, and explain safety risks and concerns pertaining to hotel water systems.
- Discuss losses that affect all hotel departments, including employee and guest theft.
- Summarize the business case for employee safety, discuss strategies for managing employee safety, and explain how a hotel can establish a safety committee.
- Describe how hotels can appropriately respond to bombs and bomb threats, fires, hurricanes and typhoons, tornadoes, floods, earthquakes, tsunamis, blackouts, robberies, medical and dental emergencies, and terrorism
- Outline a viable media relations response in the event of an emergency situation.
- Explain how insurance can help hotels minimize their financial expenses due to losses and summarize considerations in purchasing insurance.
Group Teaching Guidelines: This course is designed with ten chapter sessions that can be combined or broken down to meet a variety of scheduling needs. Class activities are included in the Instructor’s Guide.